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You will find below all the answers to your questions ! My question concerns :

Startup issue  Functionnal issue E-commerce issue


Startup issues :


Where do I insert SIM-card?
"SIM-card is usually inserted by removing the battery cover and looking for below symbol that shows how to insert it into the slot. In some cases the SIM tray is located under the battery, in this case you will find the same type of symbol there."

Which SIM-card size should I use with my phone?
"There are three different sizes of SIM-card used in mobile phones; Mini-SIM (2FF), Micro-SIM (3FF) and Nano-SIM (4FF). All phones are developed for a specific size, therefor only one of these sizes will fit your phone.

The size for your phone can be found on Doros website or the more information section of every model or in the user manual.

If your SIM card is the wrong size please contact your network operator for assistance."

How do I charge my mobile phone?
"You charge your phone by connecting your USB cable to the adapter and the connect the adapter to a power socket. Then connect the other end of the USB cable to the phone or a charging cradle."

How often can I charge my phone?
"It's a common misconception that you need to let your phone discharge completely before charging it again and that you need to charge it to 100% every time. And that if this isn't done the battery drastically decresses in capacity.

For Lithium-Ion batteries this is not the case, this type of battery is used in all Doro mobile phones. You can charge your phone when you need to."


Can I keep my phone in the charging cradle without risking lowering the battery capacity?
"The battery lifetime is limited however keeping your phone in the charging cradle for long periods of time will have a limited effect on this."

Why doesn't the screen display that the phone is charging when charger is plugged into phone?
"If the display don't light up instantly when connecting the charger the battery is completly empty, in this case let the phone be connected for 20 minutes and the display will have been switched on."

Where do I insert my memory card (SD card)?
"If your phone has a memory card slot it is usually found under the battery cover and in some cases under the battery. Look for a symbol resembling the form of your memory card, it will also show you how to insert it."

Do I need a google account to be able to use my smartphone?
"You don't need a Google account to use the basic functions of the phone, for example phone calls, sending and receiving SMS/MMS or surfing the web.

However to be able to download apps a Google account is needed. There are other reasons aswell but this is one of the more essential functions of a smart phone which need this type of account."

How do I connect to a Wifi access point or hotspot on my smartphone ?
"To connect to a Wifi access point or hotspot you need to be in range and if it's protected you need to know the password.

To connect to a Wifi access point or hotspot during the initial start up guide select it, enter the password and select Save/Connect.

To connect to a Wifi access point or hotspot at a later stage go to Settings -> My internet connection -> Wifi -> Select your access point or hotspot -> Enter password -> Select Save/Connect. Your phone will now connect, if this doesn't work check that you have the correct password."

How do I activate hearing aid compatibility mode for my phone?
"For smartphones go to Settings -> An audio option -> My audio setup for voice calls -> Select Normal to choose another mode -> Select HAC mode -> Select Confirm.

For feature phones go to Settings -> Sound -> Audio setup -> select HAC mode -> Press OK

If your feature phone doesn't have this setting in the menus it is automatically activated and you don't need to do any settings to activate it."

How do I activate hearing aid compatibility mode for my phone?
"This setting is activated from start and therefor does not need to be activated manually."

How do I configure the Assistance button on my feature phone?
"Follow below steps:

Go to Settings -> Assistance -> Activation -> Set to prefered ""On""-setting -> Select by pressing OK.

You add contacts or manual phone numbers by choosing these in menu Settings -> Number list -> Add -> Choose entry type -> Choose contact or manually type name and phone number -> Press OK."

How do I charge my mobile phone without using the charging cradle?
"You can charge your phone by connecting it directly to the USB cable or by connecting a charging cradle and putting the phone in the charging cradle.

To charge the phone without the cradle you use the same cable, disconnect the cable from cradle and plug it into the phone."

How do I connect a Doro product by bluetooth connection to my phone?
"The Bluetooth technology allows the transmission of different types of information, such as picture files, calls, phonebook contacts, or music on stereo etc.

For each type of data transmission, a different Bluetooth profile is required on both devices (mobile phone, tablet, computer, car kit, headset, etc).
The lack of connection between the mobile phone and your Bluetooth product can be caused by the absence of a specific Bluetooth profile in the mobile.
Indeed no further specifications are given on our website concerning the Bluetooth capacities each phone has. On the other hand, they're not advertised either as being fully compatible with all existing Bluetooth products on the market, or any specific model. If you want to check compatibility please contact the manufacturer for the other product and ask for which Bluetooth profiles that are needed to be able to connect with other products (for example Doro mobile phone). When needed Bluetooth profiles are known Doro support can answer whether the Doro mobile phone is compatible with the Bluetooth product or not.

Should the product not give you entire satisfaction, we advise you to please get in touch with the retailer where you bought the Doro mobile phone. "


Functionnal issues

Why don't my phone start up when I click the power button?
"If your phone won't start when clicking the power button the battery is depleted and needs to be charged. Connect your charger and charge until fully charged.

If the display don't light up instantly when connecting the charger the battery is completly empty, in this case let the phone be connected for 20 minutes and the display will have been switched on."

How do I reboot my smartphone when it is frozen?
"If your phone has an embedded battery you can reboot your phone by pressing and holding Power button + Volume up button for 10 seconds or until the display turns itself off. Release the buttons when display goes black.

If your phone doesn't have an embedded battery you can remove the battery cover and battery, then reinsert battery and start the phone again by the power button."

How can I see my phones IMEI number? (identification number)

"It is possible to check your phones IMEI number in settings menu or by pressing *#06# in the caller.

(Applies to all phones with a numerical keypad or touch screen)"

The battery life on my phone isn't what it should be on my phone, why?

"It is common practice with mobile phone manufacturers to test all phones in laboratories and to then publish the results. These tests are performed with the phone switched on, without any manipulations, under good network reception conditions, in other words optimal conditions. The measurements obtained reflect the maximum performance of the product, thus providing a benchmark, enabling it to be compared to other models and brands. 

When you use a mobile phone, you will not always have perfect reception, you move around, you use Bluetooth or Wifi, and you use it to communicate, but maybe as well to listen to the radio or to take pictures with it etc. All of these factors and others affect the battery life time per charge.

It's also important to know that a battery will not obtain its full performance until after a few recharges. 

Do not hesitate to contact us for any additional information."

E-commerce issues : 

Where can I find the SAR value (Specific Absorption Rate) for a Doro product? 
The SAR value and a description of how the measuring is done can be found in all manuals on Doro website or in printed manual enclosed in sales kit.

How long is the warranty period for Doro products?
The limited warranty have different duration period depending on product. See link below regading this.
https://www.doro.co.uk/assistance/warranty-conditions