Terms and Conditions of Sale
Dated 30 September 2015
These terms and conditions of sale (hereinafter the "T&Cs") set out the conditions that apply to the purchase of goods or services (hereinafter referred to as "Goods" or "Services") or both through our website www.doro.co.uk ("Website"). Any customer making a purchase on the Website will be referred to as "Customer", "You", or “Your”.
The Website is operated by Doro AB, a company incorporated under the laws of Sweden and registered with the Swedish Companies' Registration Office (Bolagsverket) at the office of Lund, Sweden, under number 556161-9429.
Doro AB's registered office address is Magistratsv. 10 226 43 Lund, Sweden.
These T&Cs and the other applicable documents referred to in them will form an agreement You and Doro AB ("Doro", “We”, “Us” or “Our”).
Doro can be reached in the United Kingdom by using the contact details indicated in Clause 17 ("Customer Service").
The Customer or Doro are referred to individually as a "Party" and together as the "Parties".
2) Conditions relating to Customer
For any purchase made on the Website, You expressly acknowledge that:
a. You are at least 18 years old at the time You place Your order;
b. You will take delivery of the Goods in the United Kingdom (mainland only) ; and
c. You have carefully read these T&Cs and fully accept them.
3) Goods and Services Description
Our Goods and Services are displayed on Our Website and are subject to availability. Doro expressly reserves the right to remove or add Goods or Services to the Website at any time. For any questions or additional information, please contact our Customer Service using the contact details set out in Clause 17.
The price of the Goods and Services are displayed on the Website and are in British Pounds (£), (inclusive of all taxes).
The prices for the Goods displayed on the Website are exclusive of shipping costs, which will be indicated to You during the order process and before Your order confirmation and added to the total amount due.
The prices displayed on the Website may be modified at any time and without notice. However, such modifications will not affect any orders that You have already placed.
5) Order Process
The Customer can browse the Website without placing an order.
If the Customer wants to purchase Goods and Services, he/she will have to choose the Goods or Services to add to his/her shopping cart and will have to select the quantity of Goods and Services.
Thereafter, the Customer will have two options:
- If the Customer holds a Doro account, he/she can log on to place an order faster and to benefit from the offers reserved for members.
- If the Customer does not hold a Doro account, he/she can place an order by clicking on the "I have never ordered" tab and follow the steps that will be indicated.
The Customer will then have the opportunity to check his/her shopping cart, his/her order and the total price to be paid and to modify the contents of the shopping cart and the order.. The Customer will then have to click on "By placing my order, I confirm that I have read and that I accept the Terms and Conditions".
To confirm his/her order, the Customer will have to click on the "Confirm and Pay my order" button.
The Customer will, depending on whether he/she holds a Doro account, check or complete the required information and follow the different steps to finalise his/her order.
The order will be fully confirmed once payment has been taken electronically, which will be the last step of the order.
Once the order has been placed, the Customer will receive an email confirming the order and payment.
Doro uses the secured software solution B2Bill (by Rentabiliweb) and Paypal, to enable the Customer to pay for his/her order by credit or debit card. Payments by cheque or by wire transfer are not accepted.
In order to pay for his/her order the Customer must:
- either pay via the B2Bill payment interface by using his/her credit or debit card. In this case, the Customer will have to provide his/her credit or debit card number, the expiration date, the owner’s name and the security code (the three or four last numbers on the back or the front of the card, depending on the type of credit or debit card used). Payment information is only communicated to the B2Bill website and neither the Website nor Doro receives or collects any banking information. The payment process is fully secured by B2Bill;
- or pay by using his/her Paypal account.
Please refer to the relevant security rules on the B2Bill or Paypal websites, as applicable, and never disclose any banking information to a third party.
Information relating to order payments is set out on the Website, but if the Customer wishes to have additional information or help, he/she can contact our Customer Service using the contact details indicated in Clause 17. If a Customer’s bank or building society declines the payment, the order will not be confirmed and the Customer will be informed via his/her Doro account, by email or by Customer Services.
Orders for Goods placed on the Website are only for delivery within the United Kingdom (mainland only).
When placing an order, the Customer will have to provide a billing address. This address will be used to dispatch the Goods once the order has been confirmed, except if a different delivery address is provided.
Shipping costs will be automatically calculated when the order is finalised and will be indicated to the Customer prior to his/her confirmation of the order. Doro uses the services of third-party carriers for its deliveries, and the name of the carrier will be shown during the order process. The Customer will also be provided with an order tracking number.
We aim to deliver all orders within 3 to 5 working days from the date of the order confirmation and the estimated delivery date will be indicated on the Website during the order process and confirmed in the confirmation email that You will receive.
The Customer should check his/her Goods once he/she has received them.
In the event that Goods are damaged or defective at the time of delivery, the Customer should immediately inform the carrier. The Customer may also contact Doro's Customer Service using the contact details set out in Clause 17.
You will own the Goods once payment has been received in full by Doro. However, the Goods will only become your responsibility once You or any other person identified by You has acquired physical possession of the Goods.
9) Right of Cancellation
a) Time limits and method
The Customer has a right of cancellation that he/she can exercise without giving any reason for a period of 14 days starting from the day of receipt of any Goods ordered on the Website or, in the case of Services, from the day on which the agreement is made.
The Customer will be refunded the entire amount paid, including shipping costs, within 14 days from the day on which Doro is informed of the Customer’s decision to cancel. However, in relation to Goods, Doro may withhold the reimbursement until it has received the Goods back, or until the Customer has supplied evidence of having sent back the Goods, whichever is the earliest.
The Customer shall bear all costs of returning the Goods when exercising his/her right of cancellation.
The Customer shall send back the relevant Goods nolater than 14 days from the day on which he/she has communicated his/her decision to cancel.
In order to exercise Your right of cancellation, You must inform Us in writing, in a clearly worded statement, within 14 days from the receipt of the relevant Goods or, in the case of Services, within 14 days from the day on which the agreement is made. In order to notify Doro of cancellation, You may, if You wish, use the cancellation form attached to these T&Cs that can be sent back by email email@example.com by mentioning "Cancellation" in the subject heading. You may also inform Us of Your decision to cancel Your order via the messaging service that is accessible through Your Doro account.
You must take care of the Goods You want to send back and must not open, use or damage them.
In particular, the Goods to send back should be in perfect condition and in their original packaging, not unsealed and undamaged and should be accompanied by a copy of the sales invoice. Also, in order to facilitate the handling of Your return, please mention the return number indicated on Your parcel.
Please note that if, as a result of You handling the Goods in any way other than that which is reasonably necessary to verify their nature, characteristics and good functioning, they are impaired in any manner, we are permitted by law to reduce the amount of Your refund to reflect any reduction in the value of the Goods.
b) Exclusion of the right of cancellation:
Among the Services that Doro offers on the Website, some can be fully performed if You wish, during the cancellation period.
In accordance with Section 36 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if You want Us to start providing a Service before the end of the cancellation period, You must expressly request so, and accept that if a Service has been fully performed during the cancellation period, You will no longer have a right of cancellation.
If Doro does not deliver an order; if the delivered Goods are not the ones You ordered; if they are defective or damaged; or if an incorrect quantity are delivered, We can:
- remedy any shortage or lack of delivery or incorrect delivery; or
- replace all defective or damaged Goods; or
- refund the amount You paid for such Goods.
This shall not preclude Your right of cancellation from being exercised as set out in Clause 9 above.
Nothing in these T&Cs shall exclude or limit the rights You have as a consumer under the applicable law. Doro is under a legal duty to supply Goods that are in conformity with any agreement it makes with You. In particular, You, as a Customer benefit from the statutory implied terms in sections 12 to 14 of the Sale of Goods Act 1979 (title and quiet possession, description, satisfactory quality and fitness for purpose) and section 13 of Supply of Goods and Services Act 1982 (reasonable care and skill) and have rights under the Consumer Protection Act 1987.
11) Our Liability to You
Doro cannot be held liable for any breach of or delay in performing any of its obligations to You under these T&Cs that would result from Events Outside Our Control.
Events Outside Our Control means any act, event, omission or any other accident beyond Doro’s control, including, but not limited to, the following situations:
- strikes and lock-outs or other industrial action;.
- civil disorders, riots, terrorist attacks or threats of terrorist attacks, war or threat of, or preparation for, war);
- failure of private or public telecommunication networks;
- fires, explosions, storms, floods, earthquakes, epidemics, or any other natural disaster.
The obligations of Doro under the T&Cs will be suspended for the duration of the Event Outside Our Control and any time limit for performance of any such suspended obligation will be extended by a time period equal to the duration of the Event Outside Our Control.
Doro will use its best efforts to remedy any problems caused by the Event Outside Our Control and to find a solution so that We can perform Our contractual obligations as soon as reasonably possible once the Event Outside Our Control is over.
12) Intellectual Property
All the items (text, images, logos, trademarks, patents, databases) on the Website or any other related website owned by Doro are subject to intellectual property rights and cannot be reproduced or used without Doro's prior consent.
No one is authorized to use for business purposes, circulate or use the intellectual property including, but not limited to, the rights in the name “Doro”, without Doro's prior written consent. The trademarks and logos owned by Doro are registered trademarks. Any reproduction without Doro's prior consent constitutes trademark infringement.
13) Applicable Law and Jurisdiction
The T&Cs and any order placed on the Website are governed by English law.
If You are unhappy with any Goods or Services provided by Doro in any way please get in touch with Us by sending a letter or email to, or by calling our Customer Service, using the contact details indicated in Clause 17 and We will do Our best to resolve Your issue as soon as possible.
If the Parties cannot resolve the issue, both Parties agree that the courts of England and Wales will have non-exclusive jurisdiction for any claim. However, if You are a resident of Northern Ireland You may bring proceedings in Northern Ireland, and if You are a resident of Scotland, You may bring proceedings in Scotland.
14) Data Protection
Doro processes the personal details of its Customers in order to prepare and handle orders and to allow it to fully perform its obligations under the contracts entered into with its Customers.
Customers can also subscribe to the Doro newsletter and receive commercial offers about Doro's Goods.
In accordance with the UK Data Protection Act 1998, (as amended), Customers have a right to access, rectify and delete Personal Data (as defined in the Data Protection Act), or to object to its processing. You can do this by writing to our Customer Service using the contact details indicated in Clause 17.
A cookie may be stored on the Customer's computer in order to record browsing information. The Customer can object to the placing and storage of such cookie by configuring his/her web browser to this effect.
16) Modifications of the T&Cs
Doro may, from time to time, amend the T&Cs, in order to implement changes of law or regulations, changes in the market, changes in the methods of payment, as well as for any other reason that Doro, at its discretion, would consider useful.
The Customer is bound by the T&Cs enforced on the day the order is placed.
17) Customer Service
You can contact Customer Service via your Doro account if You have one, by sending a message to firstname.lastname@example.org.
If You wish to obtain information on the Website or on the Goods and Services, You can contact the Doro information line on 0844 369 0107 from 8.30 am to 4.30 pm.
Appendix 1 – Cancellation form
(Complete and return this form only if You wish to cancel the agreement).
To Doro (Service Client),
I/We (*) hereby give notice of cancellation of my/Our (*) contract of sale of the following Goods (*)/for the provision of the following Service (*):
Ordered on (*)/received on (*):
order number :
Name of Customer(s):
Address of Customer(s):
Signature of Customer(s) (only if this form is notified on paper):
(*) Delete as appropriate